We Are All Volunteers, With A Wide Range Of Experiences...

We have 50 minutes today and we would like to allow some time at the end for QA. If you have questions during our presentation, please jot them down and save them for the QA. I you have information to add to the presentation, please feel free to speak up. If at following the conclusion of our time today you have questions or if there is an issue that you would like to ask us about, please feel free to email us. Our contact information will be on the handout that we will give you as you leave. JULIA: 10 MIN We are all volunteers, with a wide range of experiences and perspectives. There will be differences. It is how we manage those differences that will determine whether they will get in the way of our ability to act collectively as a†¦show more content†¦Conflict is normal†¦Resolution is not suppression or elimination, it is a process that can channel energy constructively, may define the future, can be negotiated jointly, build better relations/strengthen teams, expand opportunities where there is benefit to all involved. CONFLICT SETTLEMENT is the solution or compromise imposed by mediation or arbitration. The job of the president or team leader is to manage, resolve and settle conflicts so that they don’t interfere with the work of the board and undermine the ability of the organization to fulfill its mission and strategic goals. Who can tell us what kinds of things produce friction, conflicts or controversy in a volunteer organization? Conflict/controversy occurs when†¦ †¢ Unhelpful â€Å"behavior† in terms of interpersonal communication eg that is the â€Å"way we’ve always done things†, eg biased, unclear or limited communication; †¢ Lack of information or transparency, rumor vs facts; †¢ Different views of what information is important; †¢ Varying interpretations of available information; †¢ Different needs or interests and the perception that all the choices facing the organization are in competition with one another; †¢ Struggle over power or authority; †¢ Differences in values eg different ways of understanding the world or different ideals in the broadest sense (this is one of the most difficult types of conflict to resolve); †¢ Leadership changes, status changes or other